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ux and cx.

your user experience determines search success. Your customer experience determines your brand success.

  • Create search-optimised websites
  • Make it easy for customers to find out what they need on your site
  • Convert more customers
  • Reinforce your brand message
  • Search optimisation blended with creative design and technology
  • Create consistency across all customer touch-points

optimise your user experience.

Search optimisation is about ensuring you have the right answers to users’ questions. Your user experience decides how easy it is for them to find what they need, making it integral to your search success.

let customers experience your brand.

Customer experience covers all the touch-points that people have with your brand, both online and offline. A successful approach involves carrying a powerful brand message across all those touch-points, visually, verbally and in the way in which you engage and interact with customers.

Using our expertise, we can ensure that your message and identity is reinforced every step of the way.

Find out more about how our work on user and customer experience has transformed results for brands

We have had a significant amount of positive feedback on the design of the site and its overall usability. Since the site has launched, the Epiphany team have been very helpful in implementing our suggestions.

CBI Corporate Web Editor -